November 7th, 2013

Frequently Asked Questions

Can I call ahead and place an order for cupcakes?

Absolutely! We love preorders! They help us plan our baking for the day. Give us a call anytime during business hours seven days a week. All of our friendly helpful staff members can help you with your order at 503-222-4404. Preorders can be made for the Vancouver Mall as well, and please give us at least 24 hours notice for those. If you have your heart set on a flavor, let us know and we’ll set something aside for you in case we run out! Give us a jingle at 503-222-4404.

How many do I need to order if I am calling ahead?

It’s up to you! If you just want to be sure that we have one jumbo red velvet for you at 8pm on a Thursday night, that’s ok with us. Just call and we’ll set it aside. If you want a dozen of anything, feel free to call ahead. It isn’t required but it is helpful. If you want 2 dozen or more, call as far ahead as possible. We are SUPER FLEXIBLE and if it is humanly possible for us to fill your order, we’ll do it.

Can I pick up an order at your Vancouver location?

Absolutely! You need to know a few things first. Because we don’t have the space for large refrigerators or big ovens there, there are a few requirements….  #1) Vancouver preorders must be prepaid in full. #2) You must give us at least 24 hour notice. #3) We will not refund payment for orders not picked up (or if someone goes to the wrong location, so please be clear!). Thanks for understudying and we’ll do our best to accommodate our Vancouver Friends!

How far ahead should I call?

24 hours is always a safe bet, but we don’t have an exact required lead time or a minimum order size for preorders in the Pearl District location (see Vancouver requirements above). If we can make it happen, we will! So call us as soon as possible and we’ll try to work your order into our baking schedule.

How many cupcakes should I order for a party of ten people (or 20 or 500)?

If you want Jumbo ones, usually one per person is just great. For minis, we recommend two to three per person. We recommend that you err on the side of more versus less; not because we want you to buy more, but because in our experience people eat more than you’d think when it comes to cupcakes. Really, we’re not pulling your leg. Besides, there are worse things than having leftover cupcakes to enjoy later! Email Clara@cupcakejones.net for more info!

Do you deliver?

Absolutely! We are partnered with a locally owned courier service, MercuryPDX, for Monday-Friday orders. Our delivery prices start at $20 and vary by zipcode. Additional fees may apply for deliveries outside of Portland. Give us a call and we’ll let you know how much it would be. We are also on Postmates, UberEats, and Amazon Restaurants if you’d like to order through them!

Can I have a specific color for my icing?

Yes! We can dye our delicious Vanilla Bean Buttercream frosting any color. Just give us a call!

Do you write on cupcakes?

Sorry, but the way we decorate them doesn’t lend itself well to writing on them. We can, however, put a fondant letter, number, or other cutout on top. It is an elegant way to dress them up even more and make them your own. The additional charge for these starts at 50¢ per letter/number/cutout shape if they are all the same.

How long will my cupcakes last? Do they need to be refrigerated?

Our cupcakes should be stored refrigerated, served at room temperature, and consumed within 24 hours of your purchase. We recommend that you enjoy your cupcakes as soon as possible after your purchase to ensure the freshest possible cupcakes. However, if you can’t eat them right away, they should be refrigerated as soon as possible (within an hour). It helps to wrap the box in plastic wrap to limit air flow which dries out the cake.

Many of them our cupcakes have pastry cream filling which is perishable and needs to stay cold. Some of our icings and fillings don’t require refrigeration so if you need something that will keep a little longer, or that doesn’t require refrigeration, ask us to make a recommendation.

If you do refrigerate your cupcakes, take them out of the refrigerator at least an hour (minis) or two (for jumbos) before you are going to serve them. This allows the buttercream icing to get back to room temperature. Allow a little longer if it is colder in the room.

Remember that buttercream frosting is mostly butter and will melt if it sits in the sun or in your car, even if it’s chilly outside.

Do you have cupcake stands?

We do! We have white, laminated cardboard stands that are perfect for displaying sweet treats! We have 3-tier ($20) and 5-tier stands ($30) available. We just need some notice to get them set up for you!

Do you do weddings?

First of all, CONGRATULATIONS! We’d love to help plan your day and find a way to make your cupcakes your own. Click here to set up your free wedding consultation. We have lots of service options to choose from and we love to customize. It’s your day, after all!

If I want a specific flavor, should I come in early that day to be sure you don’t run out?

It’s always more likely we will have all flavors available earlier in the day. It’s best to call us at 503-222-4404 to have us set one aside for you if you’d like a specific flavor!

Can you donate something to our school auction / fundraiser / non profit event?

We believe in supporting the community that supports our business. We get LOTS of requests and we grant as many as we can. All we ask is that you send us your request in writing as far ahead as possible and include a deadline date. Email info@cupcakejones.net.

What do you do with your leftover cupcakes?

Every evening we save our unsold cupcakes and donate them to Blanchet House, a nearby service agency for the homeless. Check out the great work that they do at www.blanchethouse.org/blanchet.htm.

Do you sell Gift Certificates?

Absolutely! We sell them in any denomination. Drop in or give us a call.

Is Cupcake Jones a chain?

Nope, but it was the lifelong dream of the original founder to own her own business and cupcakes seemed to be the perfect thing to do to make people happy! So while we would love to sell cupcakes in your home town, for now we are sticking around here and doing our best to fulfill the needs of cupcake lovers in P-town. You never know where we might end up!

Do you really make everything there in the bakery?

Yep! Not only do we bake everything from scratch, we also fill, frost, and decorate everything in our tiny little bakery. We make almost all of our garnishes from scratch as well. At different times of year you’ll find us making things like hand candied rose petals, white chocolate “pearls”, fresh grated dark chocolate, marshmallows, chocolate chip cookies, strawberry jam, gingerbread cookies, cinnamon sugar pie crust cookies, mint sandwich cookies, our own “oreo” style sandwich cookies, and our own graham crackers among dozens of other handmade garnishes.

Do you bake vegan / dairy free /  gluten free / eggless cupcakes?

We do! We have two flavors that are vegan AND gluten free! Vanilla and Chocolate. You can mix and match the cakes, fillings and icings. Just ask!

Where did the name Cupcake Jones come from?

Jones is the original founder’s dad’s last name. PLUS, it is a play on the slang term “jonesin’” meaning something you are really craving….like a cupcake!

Why is Cupcake Jones unique?

  • We live our four core values every. single. day.  Community, Sustainability, Equality, Pride
  • We have a menu that changes monthly to take advantage of fresh and seasonal Northwest ingredients
  • We fill all of our jumbos sized cupcakes (and some minis) with delicious housemade fillings that complement the cake and icing flavors
  • We bake from scratch all day
  • We make many of our garnishes by hand from scratch. This month’s handmade garnishes may include: marshmallows, graham crackers, chocolate chip cookies, oatmeal cookies, berry jam, candied rose petals, caramel sauce, chocolate sauce, raspberry sauce, lemon curd, orange curd, carrot chips, thin mint cookies, linzer cookies… Yup, we make ’em all from scratch!
  • We bake with only butter and we never use shortening
  • We are a locally owned family business, run by Oregon natives
  • We use fresh whole eggs
  • We use Pure Bourbon Madagascar Vanilla
  • We donate all of our unsold cupcakes daily to a local service agency for the homeless
  • We recycle everything we can
  • We compost all of our food waste
  • We use biodegradable non aerosol cleaners
  • We have doggie cupcakes
  • and …. we have what you crave